Enterprises Report Frustration with Outdated ‘Pioneering’ WMS Voice Technology

by Dan Villanueva

It was no surprise to us when a recent research report was published indicating that enterprises using older ‘pioneering’ voice technologies in their DCs were disappointed with both the costs and complexity of their existing (server-based) WMS Voice implementations. The report indicated the WMS voice users were using outdated rigid architectures, incapable of keeping up with rapidly changing business processes.

The survey indicated that because of the lack of flexibility and the substantial change management costs related to their existing WMS voice solution, that when business processes changed:

• 42% said ‘we batch a number of changes together to justify the time and money’, or;

• unbelievably, 37% said ‘we don’t consider [voice] changes because the cost to have the vendor modify the [WMS] application is just too high.

Three Steps Backwards

Imagine that. Voice productivity is all about optimizing your workforce, streamlining business processes and remaining competitive. Now, enterprises are ‘taking three steps backwards’.
They either delay voice productivity upgrades to their WMS until they can afford it, or avoid them all together. Why, because 1990’s voice technology, simply can’t keep up with today’s fluid distribution processes. Again, we're not surprised by the results of the survey. And our customers…they know better.

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